--- title: "KaiCalls Product Updates - October 16, 2026" date: "2026-10-16" author: "KaiCalls Team" category: "Product Updates" description: "What's new in KaiCalls: features, improvements, and bug fixes from the past week" --- # KaiCalls Product Updates **Week of October 16, 2026** ## ✨ New Features - **Managed email: self-serve sender setup tied to the trust ladder** - **Managed email: receive campaign replies into the unified Messages inbox** - **Bilingual legal page: show a firm's intake + callback handoff, measure demo → payment → enquiry → payment** - **Cut the Kai Backup path to paid checkout from 5 screens to 2** - **Trust levels: count verified business documents** - **Let owners check and walk through their trust level through their agent (call-in, text, connector)** - **Onboarding: first milestone = successful test call to your Kai number** - **Make CRM help interactive and reflect the full setup flow** - **Run customer outbound calls on a separate carrier account from inbound lines** - **Outbound calls as the way into business setup for personal accounts** - **Apply the WhatsApp-on-Telnyx connections table to production** - **Add the 'How a call reaches Kai' 3D explainer film to the homepage how-it-works section** - **Kai books a ride for a guest (Uber Guest Rides) from the owner line** - **Partner and customer setup end to end through the app and MCP** - **Desk phones: make "Ready" mean the phone can take a call, with a live checklist** - **Desk phones: recover a phone stuck on the Welcome screen, with setup steps for each brand** - **Rental POS integration: Rentopian lead-to-draft-order and booking-back sync** - **Make lead transcripts and outbound action status visible to owners and Kai** - **capture desk-phone MAC barcodes with confirmation** - **draft default-off Square sandbox OAuth** - **stage schema-backed Buildium sandbox applicant draft** - **draft Square sandbox caller lead integration** - **draft Follow Up Boss caller lead integration** ## 📈 Improvements - fix(onboarding): prevent a recent prior call from claiming a new test attempt - Fix promotion checkout reuse and zero-cash conversion reporting after #3083 - Fix paid-owner private-test entry after checkout - Complete managed email consent and sender operator controls - Finish managed email proof refresh and exact review outcomes - Complete default-off durable managed email batches - Managed client email with frozen trust approvals and tenant-safe Telnyx delivery - fix(context): preserve lowercase multi-hyphen caller names after placeholder filtering - fix(notifications): review unknown-intent non-call leads before recommending same-day outreach - Add fixture-only email campaign preview and approval contracts - Technical SEO quick wins: 13 wrong canonicals, "Account Portal" /login 404, /signup 404, internal links to money pages - Fix five stale tests and a test type error on main - Add a "what happens to missed calls" answer page - Zendesk: request only the approved OAuth scopes so connecting works again - Managed email: self-serve sending domains tied to the trust ladder - ops: log inbound email enablement for mail.kaicalls.com - Fix Zendesk review blockers: token refresh, marketplace headers, Talk tickets - Plan buyers pay first, then verify their cell by text code - Cap minutes at 1.1x the allowance on the public plans - Replace unbacked FAQ claim in the machine-readable homepage - Owner alert texts go through the one send door - Email and text the owner again when a returning caller makes a new call - Show the price where people commit: hero, plan cards, account screen - Owner alerts fall through to the next KaiCalls number when the first can't text - Text registration follows the numbers: a filing per carrier, per-number texting - Refresh help index and generated docs; fix a test type error on main - Let business owners and admins add contacts to their own business - Give phone visitors on /backup a reason to stay - Keep staging the books when Bigcapital credentials are missing - wiki: record Vercel Connect submission and Glama claim status - wiki: directory listings tracker - Start text registration at sign-up, turn WhatsApp on by data, and stop campaign emails after a reply - Receive managed email campaign replies into the Messages inbox - Run the books sync daily and record vendor bills - Describe KaiCalls as a secretary in the MCP server card - Send Meta a Lead on the ad path and add an under-$20 answering page - Stop preview builds for claude/ and codex/ branches - Accept AgentID sign-in on agent signup - Trust levels: verify a business by uploading an EIN letter - Send launched email campaigns every 5 minutes; default draft limit to sender cap - Trust levels: Trusted and above need a verified business - Stop telling answer engines about plans nobody can buy - Let search and AI answers find the pages that sell the $10 plan - Let the setup line give a short live sample when a caller asks for a demo - Bind managed email to the provider's real domain reply - ops: log mail.kaicalls.com campaign sending domain setup - Keep rental setup CTA clear of the Ask Kai launcher - Serve the public API description at /openapi.json - Root protected-resource metadata names the site origin - Advertise the email-code signup as auth.md agent registration - Fix checks and type errors on main after the 14 Oct merges - Spanish switch: stop rolling back after every check passes - Spanish switch: check demo lines against the firm they answer for - Place every saved connector call after checkout and tell the owner how it went - Cut the plan checkout to the account screen, then Stripe - Bilingual law-firm page: answer what buyers ask for, up top - Allow English and Spanish on lines that only answer calls - Change a business's caller-facing phone and redeploy its prompts - chore(db): match Rentopian migration filename to its prod version - One send endpoint for text, email and WhatsApp, plus text registration over the API - Bilingual legal intake walk-through + callback handoff, and the demo-to-second-payment funnel - Let AI answer engines read the Backup plan: plan markup, llms.txt entry, secretary title - Connect rental demo, attributed proof and setup context - Ping IndexNow daily so Bing and Copilot recrawl our core pages - Keep carrier voicemail from taking ring-first calls - Fix do-not-call list failing to load - fix(onboarding): distinguish activation proof from owner texts - feat(onboarding): make first test call to Kai number the activation milestone (#3081) - Email owners when outbound is paused, lifted, or a new Kai level is reached - feat(outbound): isolate customer outbound calls onto dedicated carrier account (#2991) - fix(email): read exact sender domain and DNS before managed binding - Let owners check their trust level, outbound limits and refusals through their agent - Make outbound guard refusals end the retry loop - Fix connector call readiness before private test guidance - Fix promotion checkout reuse and report collected purchase value - Fix paid-owner private call entry after checkout - Apply Stripe promotion codes from ?via= links at plan checkout - Fix typecheck and generated docs on main after the managed-email merges - Draft: evidence-gated BESTAIANSWER reviewer access contract - fix(analytics): recover scoped connector attribution - Buildium integration draft API and schema limits - AppFolio integration draft access and contract limits - fix(email): add exact owner consent and sender controls [skip ci] - fix(onboarding): keep incomplete call evidence unknown - fix(a11y): name the mobile navigation dialog [skip ci] - fix(phone): verify desk-phone readiness and recover setup - feat(creators): draft proposed page, application and attribution - fix(onboarding): harden claims and add no-send activation proof - fix(email): finish exact review and sender proof lifecycle [skip ci] - fix(mobile): recover Android source behind default-off admission - Ring-first: skip Twilio wiring on non-Twilio lines - fix(scoring): reject silent-call signal and honor human review - feat(email): persist bounded managed recipient batches [skip ci] - feat(email): stage managed client campaigns with exact trust approvals ## 🔧 Bug Fixes - EIN form silently truncates excess digits and accepts invalid characters - fix(scoring): silent calls count negative summaries as captured information - Return unconfigured balance for workspaces without a subscription - daily monitor access fallback and source coverage - reuse verified merge trees instead of repeating PR validation - fix(scoring): keep signup assessments consistent with stage and contact evidence - bug: preserve source call IDs on lead lifecycle webhooks - Add an accessible title to the shared mobile navigation sheet - Fix /start hero image and restore shared site branding - keep Telnyx webhook constant private and guard all Route exports - remove invalid helper export from carrier inventory route - explain trust-level holds beside completed requirements - MCP returned tool errors are incorrectly recorded as successful calls - fix(scoring): ground goal outcomes and reconnect existing lead evidence safely - expired owner approvals and feedback dispatch lose actionable status - Desk phone ext 700: no backup extension, and serial lookups slow the handoff - Complaint replay evals fail when a caller turn is over 1,000 characters - Production database crash-restarted 4 times in 33 hours - Measurement: fix ad events and add line_forwarded / first_real_call conversions (precondition for any paid test) - prevent requested staff names from poisoning caller identity - retain owner identity for EIN Vault writes - preserve EIN input during validation - reject prior calls from new activation attempts - refresh stale source-of-truth mirrors - resolve desk-phone self-delivery from verified admin profiles - preserve activation refusal provenance and valid provider bindings - authorize desk-phone admin config against owned provider target - enable SMS secretary contact and call tools - preserve caller signals and opt-out replay after re-consent --- Have questions about these updates? 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