--- title: "KaiCalls Product Updates - October 09, 2026" date: "2026-10-09" author: "KaiCalls Team" category: "Product Updates" description: "What's new in KaiCalls: features, improvements, and bug fixes from the past week" --- # KaiCalls Product Updates **Week of October 09, 2026** ## ✨ New Features - **Partner and customer setup end to end through the app and MCP** - **MyCase: create a lead in MyCase after each call** - **Landing page for eviction and landlord law firms** - **Clio Grow lead inbox integration for law firms** - **Stop one account's outbound calls from getting the shared carrier account flagged as spam** - **review safe Concierge transfer-disable changes** ## 📈 Improvements - Add safe Concierge routing-disable proposals and durable transfer disable - Expose safe news source receipts in lead context read-back - Install the desk-phone bridge worker from a copied folder, not a repo clone - Let desk phones reach Kai over a WebSocket bridge, behind a flag - Route every account's 700 through a one-node Kai dial plan - Know which desk phone is calling Kai - Send an internal call that reaches Kai through a dial plan to Kai - Set up a partner or customer end to end through the app and MCP - Desk phones: 3-digit extensions, owner-linked lines, and SIP handoff to Kai - Put new team members on their business's lead emails - Let a desk phone reach Kai at 700 - Cap lead alerts by leads, not by recipients - Name the plan before Add Number sends a trial owner to checkout - Give every new desk phone its own extension so it can dial Kai at 700 - Let one business name the line Kai's handoff goes through - Modular phone architecture: Telnyx primary, desk phones over SIP, Kai above both - Create desk phones at the 911 location; blocked remove changes nothing - Simplify the Phone page - Gate desk phones on the hosted phone system's own E911 status - Stop the phone page's test-call panel from refetching in a loop - Add a desk phone: register Snom phones by MAC from the phone hub - Count a business as paid only when Stripe shows a settled invoice - Stop the signup website scan running past its limit when a homepage never answers - Finish the signup website scan on slow sites with real business details - Stop paging Sentry when the signup website scan hits its own deadline - Turn 911 on when a backup line's address is saved in the app or API - Stop offering checkout links and prices inside chat assistants - Give connector signups a real checkout link when a call needs a card - Add 911 addresses for Telnyx lines; count only active lines in activation E911 - Email the weekly summary text when the summary email failed - Smart owner notifications: one summary, no repeat backups, nothing to BBB - Add new callers as MyCase leads, plus Clio Grow and MyCase help pages - Hold texts to callers until the business's own texting registration is approved - Eviction law page: online signup is the main button - Point forwarding reminders at the business's live line - Skip forwarding reminders for numbers on a down carrier - Eviction law pack and the Landlord Law Line signup entry point - Send new callers to the Clio Grow lead inbox - Let new signups reach checkout from every screen, and back out safely - Landing page for eviction and landlord law firms - Stop pointing people at the sales line that has been down since 29 Sep - Make owner messages true today and point each at its next step - Remove the email pause; lifecycle emails go through the one send gate - Don't open a second checkout for a business that already has a plan - Message copy rules, every send registered, no default-off message switches - Expose inbound source receipts and repair CI blockers - Retitle four pages Google shows but nobody clicks - One sender per moment: welcome, line-live, setup nudges, Kai Care - Keep each business's texts, emails and calls in their own limits - Send business-mailbox emails through the one send path - One send path for texts, email and calls, starting with the forwarding nudge - Record delivery for texts sent through Telnyx - Send each text through the carrier that holds its number - Require the cron secret on the weekly summary GET - Speed-to-lead calls get the same outbound guardrails as every other call - Watch KaiCalls' new Telnyx owner-texts campaign - Revert: don't file a new Telnyx texting campaign from the app - File KaiCalls' own Telnyx texting campaign from the app - Split Telnyx texting: KaiCalls' registration covers only its own texts - Quiet-caller check-in answers only the last exchange - Name the sender in STOP and START text replies - Signup: ring the owner first after payment, and stop promising "$0 today" - Fix failing unit tests on main; stop /help/ai-assistant scrolling sideways on phones - fix(types): clear typecheck:strict errors on main - fix(ci): turn main's four red cheap checks green - Signup: check the verified phone with the same number form it was verified under - Signup: fix the dead Google button and send "pay first" buttons to checkout - Forwarding help: add Liberty and Claro (Puerto Rico) - Signup: "call me with the code" fallback for phone verification - Forwarding help: fix Visible, Google Fi, Spectrum Voice, Comcast Business, Google Voice - Backup lines: promote a carrier backup to the business's main number - Stop one account's outbound calls from getting the shared carrier flagged - Outbound calls: wait up to 60s for the callee to pick up - feat(intake): refer non-US signups who can't finish to a partner - Industries index: real trade photos instead of drawn mascot cards - feat(calls): durable call_kind so metrics never count the welcome call - Industry pages: real people, real photos, real product - Fade the Kai mascot behind the /intake questions - Make SMS opt-in match 10DLC campaign CF7ATNA - Launch film: new filenames to bust the year-long cache - Text campaign segments, a Boulevard comparison page, and Kai booking into Boulevard - Routing: clear message when a number's carrier account is down - Vertical walkthrough loops on phones - Readable header on phones in dark mode (opt out of Chrome forced dark) - fix(e911): stop failing emergency-address saves on backup lines - fix(calls): end outbound calls stuck in an automated phone menu - Final CTA mascot: no white on white - Launch film: no white-on-white intro, dark bezel - Let logged-out visitors reach three Google landing pages - Vertical launch film and a tighter final CTA on phones - Keep the see-it-work loop playing after a tab switch - Remove agent / voice-AI wording left in public body copy - Progressive trust levels with a Kai-guided onboarding path ## 🔧 Bug Fixes - Desk phone removal fails on an escalated device after taking it off the ring group - enforce tenant ownership in agent tool management - score-filtered lead lists stop before older matches - Signup website scan gives up on slow sites instead of returning their details - Exclude synthetic lead emails from Zendesk ticket requester - Speed-to-lead calls skip DNC, takeover pause, carrier backup and spend counting - Make /sms-consent, /intake and the in-call text ask match 10DLC campaign CF7ATNA - preserve line breaks in lead notification emails - enforce tenant ownership in agent tool management - apply latest lead score bounds before pagination - keep agent tool catalog reads bounded and read-only - require authenticated evidence for signup notifications - preserve zero lead scores and contact evidence - omit synthetic emails from Zendesk requester - prevent assistant self-handoff in configuration updates --- Have questions about these updates? 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