--- title: "KaiCalls Product Updates - September 25, 2026" date: "2026-09-25" author: "KaiCalls Team" category: "Product Updates" description: "What's new in KaiCalls: features, improvements, and bug fixes from the past week" --- # KaiCalls Product Updates **Week of September 25, 2026** ## ✨ New Features - **Add bounded created_after filter to governed calls read API** - **Thumbtack: register new KaiCalls lines and admin phones automatically, not only at connect/re-sync** - **Create every DialStack account on the HIPAA agreement (BAA) by default** - **Phone system: owner accepts the carrier service agreement inside KaiCalls** - **native Zendesk Support call tickets** - **add canonical phone inventory policy** - **automate expired no-card trial number retirement** - **add bounded calls collection window** - **add the public number porting guide** - **add governed DialStack porting workflow** ## 📈 Improvements - Isolate KaiCalls billing portal from shared Stripe product catalog - Call Tracking: credit form captures to their website visit, and list each visit - Separate marketing text consent from service consent - Only customers who call in give text consent; Florida, Oklahoma and Maryland sales-text rules - Kai acts over text, remembers team-answered calls, and stops pitching KaiCalls on callbacks - prepare Zendesk Marketplace listing draft - explain missing promised SMS in help FAQ - fix(billing): isolate KaiCalls customer portal from shared catalog - feat(widget,dni): add A2A direct protocol, Agentic Form Bridge, and CallRail swap.js parity - fix(help): update porting guide FAQ and limits to reflect ported SMS and fax support - fix(outbound): handle iOS 26 Call Screening prompt on outbound calls (#2362) - fix(docs): normalize CRLF line endings in build-help-index --check - fix(docs): update porting and phone system help to reflect fax and ported SMS support - fix(compare): rewrite ruby-receptionist and human-receptionist copy to remove AI slop - docs(prd): device bridge platform — one backend for the iPhone, Android and Mac apps - fix(deploy): drop the 51st vercel.json functions entry that blocked prod deploys - feat(thumbtack): register new lines and admin phones with Thumbtack automatically - Redesign /whatsapp in a bold mint, chat-first style - TCPA page for outbound calls; DNC + calling hours on human-dialed calls - fix(vapi-webhook): stop paging on every agentless setup call - fix(phone-system): a cell answer is a team cell, not "Desk Phone Ext team" - docs(wiki): BAA vendors are per-business swaps; Discord is not a vendor question - fix(phone-system): a call the owner answers on their cell is not a missed call - fix(api): validate max_duration on POST /v1/calls and stop echoing provider errors - fix(phone-reservation): rate-limit anonymous presale checkout; register both routes with rbac-guard - feat(dialstack): every phone account signs the carrier's HIPAA agreement (BAA) - fix(pricing): a desk-phone line is $29, and the carrier declares it that way - fix(phone-system): credit a phone-system call to the number the customer dialed - fix(phone-system): always link Kai's answer to the phone-system call - fix(seo): self-referencing canonicals on /help pages + sitemap coverage - fix(forwarding): one source of truth for carrier codes; conditional forwarding by default - feat(phone-system): calls-off banner on top, and a setup-progress view of the phone system - Move contact row actions under the heat pill; text from the softphone - Phone system: owner accepts the phone service agreement inside KaiCalls - Fix the inverted pricing ladder, and add the comparison matrix that exposed it - fix(setup-callin): unblock intro texts, stop false setup alarms - fix(signup): keep the owner's cell when the roster write fails (#2243) - fix(onboarding): the forward-calls nudge is silenced for most signups it should reach ## 🔧 Bug Fixes - Call Tracking: website form captures always land in Unattributed - Text replies offer a "guide link" and then say they can't send it - Post-call follow-up text skipped for "email" channel preference even when the caller has no email - Setup recovery keeps calling and texting callers the setup assistant off-ramped (wrong numbers) - attach send_link when a business link is added - ops: safely retire verified idle phone-number cohort - require customer number selection and cap phone inventory - clear phone-normalization guard debt in carrier forwarding - return actionable hosted phone-system address validation errors - prevent ring-first callbacks from persisting Vercel preview URLs - persist successful setup calls with discovered business and agent - prevent incompatible international SMS sender selection - Outbound calls: handle iOS 26 Call Screening ("Please state your name and reason for calling") - POST /api/v1/calls: out-of-range max_duration returns 500 and echoes raw provider error - Agents call themselves an "AI assistant" on calls: shared Identity guardrail scripts it - SEO: /help pages canonicalize to the homepage (root layout canonical inherited) - Phone system: Kai-answered calls are logged as voicemail — handoff stitching is off in production - Signup requires the owner's cell, then drops it on the floor when roster registration fails — 144 of 199 accounts have no recoverable number - stop re-contacting off-ramped callers, text when email isn't real, no undeliverable link offers - identify Zendesk Marketplace API requests - preserve lead events, webhook receipts and fallback recordings - attach send_link when textable links are saved - ignore deleted phone ownership history - scope demo assistant inventory protection - allow governed expired-trial API execution - retire stale trial number references - add guarded carrier number retirement - require billing before new phone activation - clear carrier forwarding normalization guard - harden signup and telephony failure paths --- Have questions about these updates? [Contact our support team](https://kaicalls.com/contact) or reply to our weekly email. Want to stay updated? [Subscribe to our newsletter](https://kaicalls.com/newsletter)